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General rental conditions

GENERAL RENTAL CONDITIONS HOLIDAY HOME HIŠA ELLA (VERSION JUNE 2024)

These general rental conditions regulate the relationship between the landlord and the tenant. Every tenant who books the accomodation directly (without the mediation of a third-party website) agrees to these conditions. Of course, we always try to offer the best possible solution in case of a problem. However, failure to comply with the rental conditions may result in immediate termination of the rental agreement.. 

Attention:

the Municipality of Bovec requires a tourist tax per night and per person. This tourist tax amounts to €2 per adult per night and €1 per night for a child between the ages of 7 and 17. Children under 7 are exempt from this tax. This tourist tax must be paid in advance.

Furthermore, the Municipality of Bovec reqests the personal data of each guest (surname, first name, date of birth and identity card number).

Application

  • These general rental conditions apply to all reservationd and agreements concerning the holiday home "Hiša Ella", Žaga 91a, 5224 Srpenica, Slovenia.
  • In these general rental conditions we understand by the term:
  • The tenant: the (main) tenant and his company who concludes a rental agreement with us regarding the rental of the holiday home.
  • The lessor: the owner(s) of the holiday home.
  • These general terms and conditions apply regardless of your (prior) reference to any terms and conditions of your own or to other general terms and conditions.
  • Agreements deviating from these general terms and conditions are only valid if agreed in writing.

Article 1 – Reservations

  • We only accept reservations from persons aged 18 or over. Reservations made by persons under that age are not valid.
  • We reserve the right to refuse a reservation at any time - without giving reasons.
  • If you have made a reservation request via e-mail, you will receive an offer from us.
  • An agreement between landlord and tenant is concluded when we have confirmed the reservation to you (see Article 2). The agreement concerns the letting of the holiday home for short-term recreational use. The rental period ends by operation of law at the end of the agreed period.

Article 2 – Payment

The following conditions apply to payment:

  • If you wish to book, the total rental price including tourist tax must be paid. The reservation is only final upon receipt of payment. The rental price includes the rental of the house as mentioned on the website. By its payment, these terms and conditions become binding.
  • In case of late payment, the landlord is entitled to cancel the booking.

Article 3 – Changes

  • If, afterthe booking has been made, the Lessee wishes to make changes to the booking, the Lessor is obliged to try to comply with them. The Lessor always tries to cooperate with any changes, but it is ultimately up to the Lessor whether and how changes can be accepted.
  • If, after the booking has been made, the tenant changes the period of stay to a different or non-consecutive/consecutive period of stay, the cancellation provisions as stated in article 4 shall apply.
  • It is not allowed to sublet the holiday home to third parties without the prior consent of the lessor.

Article 4 – Cancellation

  • Cancellation by the lessee should always be made in writing (by e-mail. If the lessee has cancellation insurance, the lessor will always cooperate in declaring the cancellation costs to the insurance company.
  • The following conditions apply to cancellations:
  • For cancellation up to the 30th day before the day of arrival: full refund of the rent already paid (returned within 7 working days max.)
  • For cancellations from the 30th day until the day of arrival or later: no refund of the rent already paid.
  • If you have not arrived within 24 hours of the agreed date without further notice, this is considered a cancellation and you will owe the full rental price.
  • Cancellation by the landlord is subject to the following conditions::
  • Cancellation prior to the rental period: if circumstances / force majeure force the landlord to cancel the holiday period already rented, the tenant will be notified immediately. In this case, the lessor will refund the amount already paid by the lessee within 2 working days after the said notification to the lessee. In this case, the tenant has no other right than to reclaim the rent already paid and therefore expressly any further rights.
  • Cancellation during the stay: if force majeure occurs and the tenant has to leave the holiday home early, the tenant will be entitled to a pro rata refund of the rent already paid (in days). Force majeure in the form of (facility) breakdowns or events that do not require you to leave the property are excluded from this. 

Article 5 – Receipt & return of the key

  • The key is to be obtained by a procedure sent to you afterwards after payments of the full rental amount, tourist tax and submission of copy (passport/identity card) of all tenants. In case of loss, theft, duplication or any other way of losing the key, the tenant is liable to pay a fee of €150.
  • Any costs incurred due to your failure to leave the property on time may be recovered from you.
  • Goods found after your departure will be kept for you for a reasonable period of time and we may return them to you for a refund of actual shipping costs.

Article 6 – Stay in the holiday home

The following provisions apply during the stay:

  • Our houserules. These can be found in the Welcome folder which you will find in the accomodation.
  • On the day of arrival, you may use the house from 15:00 onwards. If the property is available earlier, you may enter earlier.
  • On the day of departure, the property must be vacated by 10:00.
  • The tenant and other users must behave as a good tenant during their stay in and around the holiday home.
  • The holiday home is non-smoking. Smoking is allowed outside.
  • No open fires are allowed outside in the garden (Regulations of the Municipality of Bovec)
  • Pets are not allowed.
  • Staying more persons in a holiday home than agreed upon (at the time of booking), as well as the maximum number of persons apllicable to the home, is expressly not allowed without our permission, unless otherwise agreed upon in writing.
  • Causing nuisance to other tenants and local residents in any form whatsoever is prohibited. This may lead to premature termination of the general agreement on our part, without refund of rental fees.
  • Moving cupboards and beds, as well as sound or television equipment or taking the (indoor) inventory outside is expressly not allowed, except for the crockery/glasses and cutlery for your meal outside.
  • In case of fire, please leave the building as soon as possible, call the fire brigade (112) and inform any other tenatns in the house and the landlord. In the event of a small fire, we request that you attempt to extinguish it (if safely possible) with the fire extinguisher provided. The (welcome) folder also contains the regulations regarding fire safety & evacuation.
  • Rubbish should be sorted correctly as described in the house rules in the welcome folder.

Article 7 – Liability/complaints/damage

During the rental period in question, the tenant and other users are fully and severally liable for all damage caused to the accomodation, the inventory and all items belonging to the rented object, unless the tenant and other users can make it plausible that the damage cannot be attributed to them. We therefore recommend that you inspect the inventory carefully for defects on arrival at the holiday home. If you notice any damage or defects, please report this to us immediately.

  • If the tenant is not satisfied with the state of the house upon arrival, the tenant should immediately - no later than 24 hours after arrival - let the landlord know. This can be done by phone or email.
  • The lessor is not liable for theft, loss or to property or personal injury of any kind during or as a result of the stay in the holiday home.
  • The lessor accepts no liability for constructionactivities on the (main) roads etc. in the vicinity of the holiday home, as well failure or rendering inoperative technical equipment, utilities, non-functioning or partial non-functioning of the Internet and/or TV.
  • The costs of normal maintenance and repair of defects shall be bome by the lessor. If defects occur, the Lessee must immediately notify the Lessor and follow the Lessor's instructions correctly.

Article 8 – Complaints

Complaints should be reported immediately by telephone or e-mail, so that it is possible for the lessor to resolve the complaint. If it turns out afterwards that the lessee did not report the error or imperfection, he lsoses the right to any refund.

Article 9 – Applicable law
All our conditions, provisions of the house rules and disputes arising from them shall be governed exclusively by Slovenian law/jurisprudence.